WARNING: flash HTC smartphone manually will delete all information from the
device. Ensure all information is backed up before proceeding. See the Help
& How To section of this website for more information on backing up your
device contents.
If you are outside of mobile data network/Wi-Fi coverage, or the update is
not found, you may perform a manual system update via USB connection to a PC.
This process requires that you download and install HTC Sync Manager first in
order to get the proper drivers. If you do not have HTC Sync Manager installed
already, you may download the software from http://www.htc.com/www/software/htc-sync-manager/ .
Performing the Firmware ROM Update:
1.
Download and save the HTC smartphone Firmware/ ROM update to your PC.
2. Connect your device to your PC via the supplied
USB cable.
3. If the device is not recognized by the PC,
ensure you have HTC Sync Manager installed and then disconnect and reconnect
the device from the USB cable.
4. Once the device is properly recognized on the
PC, locate the HTC Firmware/ ROM Update that you downloaded. Double-click on
the file to launch the system update wizard.
5. Follow all of the system update wizard
instructions shown on your PC.
6. Once the update is complete, click Finish in the Wizard and the device
will reboot.
7. Once the device reboots, the initial setup
wizard will appear.
8. Once the initial setup process is complete, open
Play Store, tap the Menu icon, then select My apps and ensure all installed apps
are updated.
9. After initial setup and updating all apps, the
device is ready for use.
Note: If the ROM update wizard fails to recognize the
device, close the wizard and then follow the steps below:
·
From a powered off state, hold VOLUME
DOWN while powering on the device.
·
Use the volume buttons to scroll to FASTBOOT
and then press the POWER button to
select it.
·
Connect the device to the PC while in this state and attempt the ROM update
again.
·
To exit FASTBOOT manually, use the volume keys to navigate to REBOOT and press the POWER button to select it.
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