How to OTA update your HTC smartphone

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!

Details

Before you proceed, please confirm that this software upgrade to a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap All apps > Settings > About and locate the Software version. If your Software number is less than new update, you should proceed with the upgrade.

Getting Started

Before you proceed with the update, make sure you have done the following:

·          Set aside approximately 20 minutes to allow the device to update

·          Connect the device to a charger

·          Ensure the battery is charged to at least 35%

·          If available, connect to Wi-Fi or 3G/4G LTE to speed up the update download process

Installation instructions

To download and install the update from the device, follow these steps below:

1.      From the Home screen tap All apps, tap Settings.

2.      Tap System updates.

3.      Tap HTC software update.

4.      Tap Check now.

5.      Tap DOWNLOAD to download the update.

6.      If downloading the update using the mobile data network (not connected to Wi-Fi), you may be prompted with a data fee warning message. If this is acceptable, tap YES to start the upgrade process.

7.      Status of the download can be checked in the Notifications pull down.

8.      Once the download is complete, the user will be prompted to install from the Notifications pull down. Tap the System update to begin the upgrade process.

9.      Tap OK to begin the update process to new software version.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!

10.    Device will reboot and begin installation. Users will not be able to use their device during the installation process (approximately 10 minutes).

11.    The system update is complete. Tap OK to continue.

12.    For best performance, open Play Store and tap the Menu icon, then select My apps and ensure all installed apps are updated